Our 30 Day No Hassle Returns Guarantee
At YandasMusic.com your complete satisfaction is our number one goal! That is why we are pleased to include a 30 day return guarantee with every order. If you are unhappy with a product for any reason, visit our contact page here, and let us know! We are here to help in any way that we can. Our return policy was created to help keep our prices low, and to ensure that a customer is never stuck with a item they do not want.
***Please note that refunds are issued for the product value less payment processing fees. Shipping and/or handling charges are non-refundable. All returns must be issued a return authorization number within 30 days of the original purchase, and meet the criteria listed below.
***Any item that is forwarded to an address outside of the U.S will void warranty and will be nonreturnable.
Refund Terms
Non-defective Items
- All cash refunds will be for the item value only. Payment processing fees will be subtracted from the refund total.
- We do not refund any shipping & handling charges paid on the original order.
- Return shipping will be paid by the buyer. Often times this amount will be deducted from the refund.
- We reserve the right to charge a restocking fee (up to 20%) for any reason we deem necessary. This can included return shipping damage due to poor or improper packaging, item(s) abuse or damage, destroyed or damaged retail packaging.
Defective Items
- If the item(s) you receive is defective in some way, we will offer you a full refund and pay for return shipping.
- All returned items are inspected upon arrival back to our facilities. If an item that is claimed to be defective is found to be in good working order, we will deduct the cost of return shipping, as well as payment processing fees from your refund.
- We reserve the right to charge a restocking fee (up to 20%) if the retuned item(s) has received additional damage due to poor packaging or abuse.
Item Return Criteria
The following items are returnable only if unopened, unused, or defective: Earbuds, Earplugs, Drumheads, Drumsticks, Fog Fluid, Any Clothing Items, Cleaners, Polishes, Polishing Cloths, and Strings. Software, CD's, and DVD's may only be returned if the items are sealed in original packaging.
The following items are not returnable: Clearance items, Used Items, Demo Items, Display Models, Instrument Mouthpieces, Reeds, Amplifier Tubes, Harmonicas, and Sheet Music.
If you decide you need to return your purchase, please complete the following steps:
- Request your unique return authorization number by giving us a call or emailing us at contact@yandasmusic.com.
- If you are returning an item because it does not meet your needs, you are responsible for cost of the return shipping. If the item is damaged or defective, we will take care of the shipping cost.
- Mail your return back to our return mailing address listed below. Be sure to write your RA number on the box so it is visible during shipping.
All returns shipped back to Yandas must:
- Include your Return Authorization Number.
- Be in original packaging, including all materials such as cables, warranty cards, manuals, straps, cases, and any other materials that originally shipped with the product
- Be in brand-new condition, showing no signs of wear or use (scuffs, pick scratches, dings) on the item or it's included materials
- Be returned in appropriate packaging to prevent damage in shipment
If an item is returned and is found to be in violation of the above criteria, the return will either be refused or subject to a restocking fee of up to 25%.
Damaged Or Lost Items
Yandas Music is not responsible items lost or damaged in transit. No need to worry though! We will work with our carriers on your behalf to file insurance claims so you don't have to! Once the claims process is successfully resolved, you will be issued a refund or replacement item.
Damaged Item
If an item you purchased is found to be damaged during shipment, please contact us immediately with your order number and tracking number. We will file a damage claim with the carrier and handle the claims process on our end. It is important to note that in order for a UPS/USPS/FEDEX damaged shipment claim to be processed, you must retain the original packaging, and provide proof of damage during shipment in order for us to process the claim. This process can take 1-2 weeks. During this time you must maintain possession of the item as well as all of its packaging. DO NOT ship a damaged item back to us as this will often void any shipping insurance. We will refuse any damaged shipments sent to us without a proper RA number.
Lost Item
If an item is lost in transit, contact us with your order number and tracking number. We will file a lost items claim with the carrier, or replace the item depending on the circumstance. Often, lost items will end up being delivered after a week or so of inactivity. We do require a waiting period of 2 weeks before any refunds/replacements are issued in order to insure that the item truly is lost.
